Human resources services cover a wide range of processes and tasks. Some of the core fields include human capital, health, benefits and retirement, mergers and acquisitions, representation and advice on employment laws and communication. Included in human capital are talent acquisition or recruitment, training and incentive programs, management, rewards and remuneration. Health and benefits, on the other hand, include the processes involved in employee health plans. Communication includes aspects such as surveys on job satisfaction, employee attitudes, behaviors, engagement and overall climate survey. Analysis of cross-company culture fit and transaction costs of mergers are part of the core field called mergers and acquisitions.
It’s a fact that there are now quite a number of companies – from the smaller ones to larger organizations – that are employing a number of these HR services. Human resources consulting, or providing human resource services, an offshoot of management consulting, has actually grown into a billion dollar industry; with key players ranging from small to huge consulting firms.
The industry offers a wide variety of consultancies and several aspects of your business can certainly benefit from HR services. So assess and determine which processes would be more beneficial for the company if outsourced to a firm that offers service from experts. A human resources service helps your company save on time and costs and also lets you focus on your company’s other important tasks.
It’s best to go for human resources services that offer you the most flexibility. The services should be suited to your organization’s needs and should provide a good fit with your company’s existing structure.
Be aware of the qualifications, certifications and other factors that indicate training and experience so you can be sure that you are getting a team of experts in the core fields to deliver the human resources service that you need.
But you should also look into additional services like representation and legal counseling particularly regarding employment laws, investment advice, technical support on the latest in HR technologies and additional training.
Choose the human resource services provider that can give you the best team and the best results for the tasks or task that you need to outsource. Negotiate the fees and terms and also how you will evaluate and keep track of the deliverables. You should have a way of keeping track of the timeliness, quantity, quality of work that the HR service firm is giving you.
Consider a human resources consulting firm that innovates and uses technology to constantly improve processes. Try to check the service provider’s history for indications that the service provider constantly works towards finding smarter, better, less expensive ways to accomplish tasks.
And also, find out how the human resources services provider monitors its projects and the individual experts or consultants involved. If the consultancy has a good corporate memory, it should be able to give you an idea of how they handled previous tasks or projects and quickly provide you with lists of qualified consultants for different tasks or projects that you may have in mind.
Hannah Miles is a HR specialist, who provides legal advice and guidance regarding workplace law and payroll services in Australia. We specialize in outsourcing payroll including hr payroll software, time and attendance system, comprehensive payroll reporting and hr payroll systems.